Terms of Service

Last Revised: December 16, 2025

Introduction

These Terms of Service (“Terms”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Generations Health MI (referred to as “Practice”, “we,” “us,” and “our”), including www.generationshealthmi.com, and any future websites, as well as the services which may also be provided by Practice With Joy, Inc. (“Practice With Joy”), resources, and products available to Users through the foregoing (collectively, the “Services”).

The terms “you” and “your” mean you and any other person accessing the Services through your account. These Terms are issued collectively by Practice and Practice With Joy.

Your acceptance of, and compliance with, these Terms is a condition to your use of the Services and purchase of Products. By clicking “accept”, you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms. If you do not agree to be bound by these Terms, you are not authorized to access or use the Services.

Binding Arbitration and Waiver of Court

These Terms provide that all disputes between you and Practice and Practice With Joy that in any way relate to these Terms or your use of the Services will be resolved by binding arbitration. Accordingly, you agree to give up your right to go to court (including in a class action proceeding) to assert or defend your rights under these Terms. Your rights will be determined by a neutral arbitrator and not a judge or jury.

Please review the section below entitled Dispute Resolution; Arbitration Agreement for details.

Emergency Disclaimer

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL 911 IMMEDIATELY.

The Services are not for medical emergencies. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the Services. If you believe you have an emergency, call 9-1-1 immediately. If you are experiencing suicidal or self-harm thoughts or tendencies, you should immediately call the National Suicide Hotline at 1-800-273-8255.

1. Services

Provider renders certain medical services to patients of the Services (collectively referred to as “Users”). Telehealth Services are provided by providers under the Practice (“Practice Providers”). Telehealth Services and all other non-clinical services are collectively referred to as the “Services.”

1.A Telehealth Services

We offer an online communication platform for Practice Providers and their patients to connect through synchronous and asynchronous telecommunications technologies (“Telehealth Services”).

Practice With Joy does not provide medical or legal advice and makes no representations regarding medical or legal issues associated with your care. All care and treatment decisions are solely between you and your Practice Provider.

Practice Providers deliver Telehealth Services to Users and are independently contracted or employed by Practice. Practice Providers—not Practice With Joy—are responsible for the quality and appropriateness of care rendered. You will never have a provider-patient relationship with Practice With Joy.

Telehealth Services are not intended to replace existing clinician relationships. Practice With Joy does not recommend or endorse any tests, medications, treatments, therapies, or procedures. You should continue to consult your primary care provider and other healthcare professionals as appropriate.

2. Availability of Services

Practice With Joy and Practice Providers operate subject to state and federal regulations. Services are available only to Users located within the United States and in states where the Services are offered at the time care is rendered.

Access to the Services is limited to individuals who are over the age of majority in their state of residence and legally able to consent to care.

3. Ordering and Purchasing Services

3.A Typographical Errors and Pricing

If a Service is listed at an incorrect price due to typographical or third-party error, we reserve the right to refuse or cancel orders at that price. If payment has already been processed, a refund will be issued to the original payment method.

4. Eligibility, Access, Security, and Restrictions

By using the Services, you represent that you are legally able to consent to their use or have appropriate authorization from a parent or legal guardian.

You agree not to violate or attempt to breach security measures, access unauthorized data, overload infrastructure, use automated scraping tools, or interfere with system operations. Unauthorized access may result in termination and legal action.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

Practice may record consultations or interactions for quality assurance or training purposes. By using the Services, you consent to such recordings.

5. Privacy Practices

Information you provide in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Electronic Communications

By using the Services, you consent to receive communications electronically. Electronic agreements, notices, disclosures, and signatures satisfy legal writing requirements.

We may request additional information to verify your account. Failure to provide requested information may result in suspension or termination of access.

7. Consent to Receive Calls and Text Messages

By providing your mobile number, you consent to receive calls and text messages related to the Services. Message and data rates may apply. You may opt out by replying “STOP,” though doing so may limit your access to certain Services.

8. Intellectual Property and Use Restrictions

All Services, Content, and related materials are owned by Practice With Joy or Practice and protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to use the Services for personal, non-commercial purposes only.

Unauthorized reproduction, modification, distribution, or commercial use of Content is strictly prohibited.

Feedback you provide may be used by Practice With Joy without compensation or restriction.

9. Accuracy and Functionality

We make no guarantees regarding accuracy, completeness, or uninterrupted operation of the Services. Content may be updated or modified at any time without notice.

10. Third-Party Links

Links to third-party sites are provided for convenience only. We do not control or endorse third-party content and are not responsible for your use of such sites.

11. User Information and Conduct

You agree not to submit unlawful, harmful, misleading, or infringing content. You may not impersonate others, harvest data, introduce malware, or record sessions without authorization.

De-identified and anonymized information may be used for analytics, research, and educational purposes and will not be sold or commercially marketed.

You agree to indemnify and hold harmless Practice With Joy and Practice Providers from claims arising from your use of the Services or submitted content.

12. Copyright Infringement (DMCA)

We respond to valid DMCA notices. Copyright complaints should include required identifying information and be sent to:

Email: info@generationshealthmi.com

13. CAN-SPAM and TCPA Compliance

Communications comply with CAN-SPAM and TCPA requirements. If you believe a communication is non-compliant, contact privacy@generationshealthmi.com.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOU ASSUME ALL RISK ASSOCIATED WITH USE OF THE SERVICES.

15. Limitation of Liability

To the maximum extent permitted by law, Practice With Joy and Practice shall not be liable for indirect, incidental, consequential, or punitive damages. Maximum liability shall not exceed $500.

16. No Third-Party Rights

These Terms do not create rights for any third parties.

17. Assignment

You may not assign these Terms without written consent. Practice With Joy may assign freely.

18. Dispute Resolution and Arbitration

Disputes will be resolved by binding arbitration governed by the Federal Arbitration Act and AAA rules. Class actions are waived. Venue and governing law are as specified in the arbitration agreement.

19. Force Majeure

We are not liable for failures caused by events beyond our reasonable control.

20. Indemnification

You agree to defend and indemnify Practice With Joy, Practice, and affiliates from claims arising from your use of the Services or violation of these Terms.

21. Waiver

Failure to enforce any provision does not constitute a waiver.

22. Revisions and General Terms

We may update these Terms at any time. Continued use constitutes acceptance. If any provision is unenforceable, the remainder remains in effect.

Copyright and Trademark

Contact Us

Email: info@generationshealth.com

Privacy Policy

Last Updated: December 16, 2025

1. Introduction

This Privacy Policy (“Privacy Policy”) supplements Generations Health MI’s (“Company,” “we,” “us,” and “our”) Terms of Service and describes how we collect, use, maintain, protect, and disclose Personal Data through the use of the Services. “Personal Data” means information that is personally identifiable to you.

Please read this Privacy Policy carefully. If you do not agree with it, do not use the Services. By accessing or using the Services, you agree to this Privacy Policy. We may update this Privacy Policy from time to time, and your continued use of the Services constitutes acceptance of any changes.

2. Protected Health Information

Please review our Notice of Privacy Practices to understand how we protect, use, and disclose protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 and related regulations (“HIPAA”).

If Personal Data is considered PHI, it will be handled in accordance with HIPAA and the Notice of Privacy Practices. In the event of a conflict between this Privacy Policy and HIPAA requirements or the Notice of Privacy Practices, HIPAA and the Notice of Privacy Practices control.

3. Children Under the Age of 13 and Majority

The Services are not intended for children under the age of 13. We do not knowingly collect Personal Data from individuals under 13. If such data is discovered, it will be deleted promptly. If you believe we have collected Personal Data from a child under 13, contact us at privacy@generationshealthmi.com.

By using the Services, you represent that you are at least 18 years old or otherwise have the legal authority and capacity to consent to use of the Services under applicable law or through a parent or legal guardian.

4. Personal Data We Collect

We may collect the following categories of Personal Data:

Name
Email address
Phone number
Traffic and usage data, including logs, referring/exit pages, timestamps, error reports, and clickstream data
Information about your internet connection, device, and browser

5. How We Collect Personal Data

We collect Personal Data:

Directly from you, including information provided through forms, consultations, purchases, support requests, or communications
Automatically, through cookies, pixels, and similar technologies when you use the Services
From third parties, such as business partners and service providers

6. Automatic Data Collection Technologies

We may collect information about your device and usage patterns, including IP address, operating system, browser type, visit history, and interaction data.

These technologies help us:

Understand usage patterns
Improve Services
Customize user experiences
Recognize returning users

Technologies Used

Cookies: Small files stored on your device. You may disable cookies in your browser, though some Services may not function properly.
Pixels: Transparent images that allow us to understand interactions with emails, ads, and web pages.

7. How We Use Your Personal Data

We may use Personal Data to:

Provide and manage Services
Process transactions and billing
Respond to inquiries and support requests
Enforce contractual rights
Notify you of changes
Send newsletters or promotional communications (with consent)
Fulfill other purposes disclosed at collection
Comply with legal obligations

You may opt out of promotional communications at any time by using unsubscribe links or contacting privacy@generationshealthmi.com.

8. Disclosure of Personal Data

We do not sell Personal Data. We may disclose Personal Data:

To service providers supporting our operations
In connection with business transfers or restructuring
To fulfill your requests (e.g., sharing information with healthcare providers)
With your consent
As required by law or legal process
To protect the rights, safety, or property of the Company or others

We may also disclose aggregated or anonymized data without restriction.

User-generated content shared publicly or with others is provided at your own risk.

9. Choices Regarding Personal Data

You may opt out of certain tracking technologies and promotional communications. We do not control how third parties collect or use data independently.

10. Your Rights

You may:

Review and update your account information
Request corrections to inaccurate data
Request account deletion (subject to legal limitations)

Requests may be submitted to privacy@generationshealthmi.com. Some requests may be denied where required by law.

11. Do Not Track Signals

We do not currently respond to browser “Do Not Track” signals and do not guarantee avoidance of tracking technologies.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Data, including encryption where appropriate. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials.

13. International Users

The Services are operated from the United States. Information may be stored or processed in the United States or other countries. Regardless of location, Personal Data will be handled in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or notice on the Services. Continued use constitutes acceptance of changes.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, contact us at:

Email: privacy@generationshealthmi.com

Terms of Service & Privacy Policy